If you are struggling to reset your password, it’s probably because of the items in bold (below):
Here’s the complete list of instructions (note items in bold):
Go to the login page
Click “Lost your password?”
Enter your email or username at the prompt.
An email will be sent to you. Locate the email (which might have gone into your spam folder), and find the link following “To reset your password, visit the following address:” Click the link or paste into a browser.
You will be offered a new password that is strong (but hard to remember).
Copy the new and store it somewhere, or type in a new password
Click ok. Your password has now been changed.
Note that when you next go to log in, many browsers fill in your password automatically — but it will be supplying your old password! So ensure you type in your new password at this point.
Your browser might ask if you want the new password to be saved. Say yes if you want your browser to offer the correct password next time you visit.